Refund & Cancellation Policy
This policy covers GEONAA membership fees (Basic, Premium and Super Premium) paid on geonaa.com. Payments are collected by F&DR INFRA TECH PROJECTS PRIVATE LIMITED through Razorpay.
1. When you get a full refund
- We could not give you your WhatsApp and Zoom access within 7 days of a successful payment.
- You were charged twice for the same membership.
- Money was debited but the payment failed or was not received by us.
- We declined your application after you paid.
Ask within 7 days of payment, by email to support@geonaa.com, with your name, registered phone number and Razorpay payment ID.
2. When fees are not refunded
Membership is a digital service. Once your access details (WhatsApp community link or Zoom room ID) have been shared with you, the fee is non-refundable, including if you stop using the service, change your mind, or do not get the business results you hoped for. Fees are also not refunded if membership is ended for breaking the Terms or room rules.
3. Cancelling your membership
You can cancel at any time by writing to support@geonaa.com. Your access then ends. There is no pro-rata refund for the unused part of the year, except in the cases listed in section 1. Memberships do not renew automatically. To continue after your plan ends, you pay again.
4. Upgrades
To move from Basic to Premium or Super Premium, contact us. We will tell you the amount payable before you pay.
5. How refunds are paid
Approved refunds go back to the original payment method within 5–7 working days after approval. Your bank may take extra time to show the credit. Bank or currency conversion charges applied by your bank are not refundable by us.
6. Contact
Refund and cancellation requests: support@geonaa.com, WhatsApp , or by post at .